CareSync helps professional care managers back up the text messages and call history they have with their clients, and export that history when they need it. Those conversations are personal, and we treat them that way. This policy explains, in plain language, what CareSync collects, why, and the choices you have.
CareSync is owned and operated by [NEEDS DREW/HEATHER: CareSync legal entity name], [NEEDS DREW/HEATHER: mailing address] ("CareSync," "we," "us"). The Android app is developed and published on Google Play by City of Trees Tech, Sacramento, California, on CareSync's behalf.
Questions? Email caresyncinfo@gmail.com or call 203-733-2608.
CareSync is a professional tool for care managers aged 18 and over, typically used on a work phone. It is not intended for children, and we do not knowingly collect information from anyone under 18.
What we don't collect: CareSync does not back up or upload messages or calls with numbers that are not on your backup list. We do not collect your location, contacts list, photos, files, or advertising identifiers, and we do not use third-party analytics or advertising tools.
A note on sensitive information: Because CareSync backs up the actual text of your messages, your backup may include sensitive details your clients share with you, such as health, medication, or family information. We store this content only to provide your backup and export, and we protect it as described below.
With your permission, the CareSync app uses Android's SMS permissions (READ_SMS, RECEIVE_SMS) and Call log permission (READ_CALL_LOG). Before Android asks you, CareSync explains what it will access and why. The app filters messages and calls on your device and uploads only those involving numbers on your backup list. Backup runs in the background, including after your phone restarts, so your backup stays current. You can stop backup at any time by removing numbers from your list, turning off the permissions in Android Settings, or uninstalling the app. CareSync is not a texting or phone app and does not send messages or place calls.
We do not sell your information, use it for advertising, or use it to build profiles about you or your clients.
We do not sell or share your data with third parties for their own purposes. We use a small number of service providers who process data only on our behalf and under our instructions, mainly Supabase, which hosts our database and sign-in system. We may also disclose information if the law requires it (for example, a valid court order), to protect the rights and safety of our users or others, or as part of a merger or sale of the business, in which case this policy would continue to protect your information.
No system is perfectly secure, but we work hard to protect your information and will notify you as required by law if a breach affects your data.
We keep your backed-up messages and call history for as long as your account is active, so your backup is there when you need it. [NEEDS DREW/HEATHER: any retention limit, and how long data is kept after account deletion, e.g. "deleted within 30 days"]
Your backup includes information about the people you communicate with. As a care manager, you are responsible for using CareSync in line with your professional obligations and any agreements with your clients. If someone whose messages appear in a CareSync account contacts us, we will work with the account holder to respond appropriately. [NEEDS DREW/HEATHER: HIPAA posture: does CareSync sign Business Associate Agreements?]
If we make meaningful changes, we will update this page and the effective date above, and let you know in the app or by email when appropriate.
CareSync · [NEEDS DREW/HEATHER: legal name & address]
Email: caresyncinfo@gmail.com · Phone: 203-733-2608